Click&Go Holidays: Is It Legit? Reviews, Prices & Benefits
Click&Go Holidays markets itself as Ireland’s most trusted online travel agency, but its reputation varies sharply across platforms. This dossier examines the company’s legitimacy, pricing, and customer experience using verified reviews and official sources.
Headquarters: Dublin, Ireland | Specialty: Cruise & Package Holidays | Target Market: Ireland | Online Platform: www.clickandgo.com | Social Media: Facebook (Click&Go) | Trustpilot: Active profile
Company Overview
- Irish online travel agency (LinkedIn)
- Headquartered in Dublin 1 (Trustpilot Ireland)
- Specializes in cruise and package holidays (LinkedIn)
Services
- Sun holidays, cruises, city breaks
- Disneyland Paris and USA holidays
- All-inclusive and over‑60s packages (Click&Go website)
Pricing
- Competitive package deals
- All‑inclusive options
- Over‑60s discounts
Contact
- Phone: 01 539 7777 (Trustpilot Ireland)
- Email: info@clickandgo.com (Trustpilot Ireland)
- Online booking via clickandgo.com
| Attribute | Value | Source |
|---|---|---|
| Headquarters | Dublin, Ireland | Trustpilot |
| Specialty | Cruise & Package Holidays | |
| Trustpilot Rating | 4.9 stars (17,162 reviews) | Trustpilot Ireland |
| Recent Awards | Irish Travel Agency of the Year 2024, 2025, 2026 | Click&Go website, Instagram |
| Phone | 01 539 7777 | Trustpilot |
| info@clickandgo.com | Trustpilot |
Is Click&Go Holidays Legit?
Click&Go Holidays is a registered Irish company with a physical address in Dublin 1. The company holds a verified Trustpilot profile with over 17,000 reviews, and it has won multiple industry awards. However, the divergence in customer sentiment across platforms raises legitimate questions.
What are the trust signals?
The company’s website claims it is “Ireland’s most trusted holiday company as ranked independently by Trustpilot” (Click&Go website). Trustpilot’s Irish page shows a 4.9‑star rating with 17,162 total reviews and 3,848 reviews in the last 12 months (Trustpilot Ireland). The company also displays awards from the Irish Travel Trade Association (Travel Agency of the Year, January 2024) and later from the Irish Travel Agents Association (2026) and ITTN (2025) (Instagram).
How do customer reviews reflect?
While Trustpilot shows overwhelmingly positive scores, Tripadvisor tells a different story. The Dublin attraction listing for Click&Go Holiday has only 6 reviews and a 3.5‑star rating (Tripadvisor). One reviewer complained about “spending more money on taxis than food” and poor customer care (Tripadvisor user review). A forum thread titled “Beware of booking with Click & Go holidays” appeared on December 13, 2024 (Tripadvisor Ireland forum).
“Click&Go Holidays says it is Ireland’s most trusted holiday company as ranked independently by Trustpilot.” – Click&Go website
Who Owns Click&Go Holidays?
Ownership details are not publicly disclosed in the available sources. The company presents itself as an independent Irish online travel agency, but no parent company or founder information is provided on its website, LinkedIn, or regulatory filings referenced in the research.
What is the company’s history?
The company has been operating for several years, though an exact founding date is not given. It describes itself as an “easy‑to‑use platform for designing holidays by matching flights with accommodation across Europe and worldwide” (LinkedIn).
Is Click&Go part of a larger group?
No evidence from the research notes suggests Click&Go is owned by a larger travel conglomerate. It appears to be a standalone Irish entity.
“Click&Go is an Irish company specializing in online travel.” – LinkedIn company page
Are Click&Go Holidays Cheaper?
Click&Go promotes package deals that may be cheaper than booking flights and hotels separately, but direct comparisons with other OTAs are not systematically provided.
How do prices compare to other online travel agencies?
The research notes do not contain specific pricing data for Expedia, Booking.com, or other OTAs. Click&Go’s website emphasizes competitive pricing, but independent verification is lacking. The company’s Limelight.ie feature from August 2024 states it “retained the highest satisfaction rating of any Irish holiday company” (Limelight.ie), not price comparison.
Are there hidden fees?
No reliable source confirms hidden fees. The FAQ on the Click&Go website may address this, but the research notes do not include it.
Is it cheaper to book directly with a travel agent?
General industry wisdom suggests that online travel agencies can sometimes offer lower prices due to bulk buying power, but travel agents may provide personalised service. Click&Go positions itself as a hybrid: an online platform with Irish customer support.
| Booking Method | Potential Cost Advantage | Trade‑off |
|---|---|---|
| Click&Go Holidays | Package deals may bundle savings | Limited independent price audits |
| Expedia / Booking.com | Global inventory, frequent discounts | Less Irish‑focused support |
| Traditional travel agent | Personal service, local knowledge | Fees often higher |
| DIY direct booking | Full control, no commission | Time‑consuming, no package protection |
The pattern: without transparent pricing data, consumers must compare quotes manually.
What Are the Benefits of Booking with Click&Go?
Click&Go offers several advantages for Irish travellers seeking convenience and package deals.
What types of holidays are available?
The company offers sun holidays, cruises, city breaks, Disneyland Paris, and USA holidays. It describes itself as “Ireland’s Leading Holiday & Cruise Specialists” (Click&Go website).
What are the perks for over 60s?
Click&Go markets over‑60s holidays and all‑inclusive packages. The research notes mention “click&go holidays over 60” as a long‑tail keyword, indicating targeted offers.
Do they offer all-inclusive deals?
Yes, all‑inclusive options are listed among the company’s services (Click&Go website).
“Click&Go provides a single platform to design holidays by matching flights with accommodation across Europe and worldwide.” – LinkedIn
Upsides
- High Trustpilot rating (4.9)
- Multiple industry awards
- Irish‑based contact centre
- Wide range of holiday types
Downsides
- Negative reviews on Tripadvisor
- Ownership not transparent
- No independent price comparison data
- Limited physical presence (only Dublin office)
What Is the Best Holiday Company to Book With?
This depends on your priorities: price, trust, or service. Click&Go occupies a niche as a top‑rated Irish OTA, but its mixed reviews on other platforms warrant caution.
Click&Go vs. travel agents
Traditional travel agents offer face‑to‑face advice; Click&Go is online only. The company’s Irish phone number (01 539 7777) and email (info@clickandgo.com) provide direct contact.
Click&Go vs. DIY booking
DIY booking can be cheaper if you hunt for deals, but Click&Go’s packages may include protections like ATOL bonding (though not confirmed in sources).
Click&Go vs. other Irish OTAs
No direct comparison with other Irish OTAs (e.g., Travel Department, Tour America) is available in the research. Click&Go’s claim of being “Ireland’s most trusted” is self‑promoted, not independently verified.
trustpilot.com, facebook.com, clickandgo.com, tripadvisor.ie
Frequently Asked Questions
How do I contact Click&Go Holidays?
You can call 01 539 7777 or email info@clickandgo.com. The company also has a contact form on its website.
Does Click&Go offer flights only?
Click&Go primarily sells package holidays (flights + accommodation). It is not a flight‑only booking engine.
Are Click&Go holidays refundable?
Refund policies depend on the specific package and terms. The research notes do not include a definitive policy; check the website or contact customer service.
What payment methods are accepted?
The research notes do not list payment methods. Credit/debit cards are likely accepted; verify during booking.
Can I book a holiday for a group?
Yes, Click&Go offers group bookings. Contact them directly for group rates.
Does Click&Go have a loyalty program?
No loyalty program is mentioned in the research sources.
How do I cancel a booking?
Cancellation procedures vary by package. Contact Click&Go customer service as soon as possible.
Are there any age restrictions for over 60s holidays?
Over‑60s packages are specifically marketed to seniors, but no age restrictions are confirmed.
Click&Go Holidays presents a paradox: an award‑winning, highly rated Irish travel agency that also generates critical feedback on Tripadvisor. The company’s transparency on ownership and pricing remains limited. For Irish travellers seeking a convenient package deal, Click&Go is a legitimate option, but due diligence – including reading recent negative reviews – is advised.
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