Few things cause more frustration than ringing around for a government service number and ending up with the wrong country’s helpline. If you’re caring for someone in Ireland and need the Carer’s Allowance Section, the right contact details are simpler than they seem—once you know where to look. This guide gives you the verified numbers, the postal address, and a clear path to apply, so you can get through to the right desk without the runaround.

4 related posts

Carer’s Allowance Section Phone: 043 334 0000 ·
LoCall number: 0818 927 770 ·
Address: Ballinalee Road, Longford, N39 E4E0

Quick snapshot

1Contact by Phone
  • Call 043 334 0000 (direct line) or LoCall 0818 927 770
2Contact by Post
  • Carer’s Allowance Section, Social Welfare Services, Government Buildings, Ballinalee Road, Longford, N39 E4E0
3Apply Online
  • Use MyWelfare.ie with a verified MyGovID account
4Application Form (CR1)
  • Download CR1 from gov.ie/carers-allowance; includes medical report

The table below consolidates all confirmed contact methods into one reference point so you can quickly choose the right channel.

Detail Value
Official Phone Number (direct) 043 334 0000
LoCall number 0818 927 770
International number +353 43 334 0000
Postal Address Social Welfare Services, Government Buildings, Ballinalee Road, Longford, N39 E4E0
Email Not published; use online form via MyWelfare
Website gov.ie/carers-allowance

The implication: these six details cover everything you need to reach the right department. The two phone numbers serve different purposes: the direct line (043) is the office landline, while the LoCall number costs the same as a local call from a landline.

How do I contact Carer’s Allowance in Ireland?

Phone contact options

  • Direct line: 043 334 0000 – call this number to speak with the Carer’s Allowance Section in Longford. The official CR1 application form lists it as the primary contact.
  • LoCall: 0818 927 770 – a cheaper alternative for callers inside Ireland (the same PDF source shows this as the LoCall option).
  • From outside Ireland: +353 43 334 0000 (same source).

Written contact (post/email)

Send all correspondence to Carer’s Allowance Section, Social Welfare Services Office, Government Buildings, Ballinalee Road, Longford, N39 E4E0. This address is confirmed by MyWelfare official portal. No direct email address is published; instead, the department encourages using the online messaging system through MyWelfare.

Online application portal

The quickest way to start or track a claim is through MyWelfare.ie using a verified MyGovID account. You can upload supporting documents, view correspondence, and update details without posting forms.

The upshot

Three contact channels—phone, post, and online—give you flexibility. The LoCall number saves money on calls, and the online portal is the fastest route for most tasks, but the direct line works if you need a human immediately.

What are the Carer’s Allowance phone numbers in Ireland?

Official phone numbers

  • 043 334 0000 – direct line to the Carer’s Allowance Section.
  • 0818 927 770 – LoCall number (same source).
  • +353 43 334 0000 – for callers outside Ireland (same source).

Opening hours for phone lines

The application form does not specify opening hours. Based on standard Department of Social Protection office hours, the building is generally open Monday to Friday, 9am to 5pm, but callers may experience wait times. The MyWelfare portal is available 24/7 for online services.

LoCall rate explained

LoCall numbers (0818 prefix) cost the same as a standard local call from a landline in Ireland. Mobile charges may vary depending on your provider. The direct line (043) is charged at standard geographic rates.

The catch: Exact wait times aren’t published, and the LoCall number may not be free from mobiles. If you’re on a mobile, the direct line might be clearer and no more expensive.

How much is a full Carer’s Allowance per week?

Current weekly rate

The full weekly rate for Carer’s Allowance in Ireland is set by the Department of Social Protection. For the most up-to-date amount, contact the Carer’s Allowance Section directly or consult the Family Carers Ireland guide which outlines eligibility and payment details. Half-rate payment is available for carers who also receive another social welfare payment.

Additional benefits

  • Living Alone Increase – may be added if you live alone and meet conditions.
  • Fuel Allowance – available to eligible carers during the winter season.
What to watch

The rate changes annually. The 2024 figure often quoted (€248 per week) is not yet confirmed by official published sources in these research notes. Always verify with the Carer’s Allowance Section before budgeting.

How do I get the Carer’s Allowance form online?

Download the application form (CR1)

The CR1 form is the standard application for Carer’s Allowance. You can download it from gov.ie/carers-allowance or pick up a copy from your local Intreo centre. The form is also linked in the Family Carers Ireland resource pack.

Online application via MyWelfare

Create or log into your MyGovID account at MyWelfare.ie. Select “Carer’s Allowance” and follow the steps to complete the application digitally. You can save progress and return later.

Required documents

  • Medical report – signed by the person you care for and their doctor.
  • Proof of income – your own and the care recipient’s.
  • PPS numbers – for both you and the person being cared for.

Why this matters: Uploading documents online cuts processing time. If you post them, use the Longford address and include your PPS number for reference.

What is the number for 0800 587 0912?

UK Carer’s Allowance number

0800 587 0912 is the general contact number for Carer’s Allowance in Northern Ireland, as confirmed by Carers NI. If you are in the Republic of Ireland, do not call this number—you will reach a different department.

Differences between Ireland and UK

  • Ireland’s Carer’s Allowance is handled by the Department of Social Protection in Longford (numbers above).
  • Northern Ireland’s system is run by the Disability and Carers Service (nidirect). Their number is 0800 587 0912.
  • England, Scotland and Wales use a different unit on 0800 731 0297 (research notes indicate, but source URL not provided).

What to do if you dial the wrong number

Simply hang up and call the correct number above. The 0800 numbers are free in the UK but may not work from Irish phones. If you’re in Ireland and accidentally call a UK number, you could be charged international rates.

The trade-off

Mixing up the 0800 numbers is the most common mistake for carers searching online. Ireland uses 043 and 0818 prefixes; the UK uses 0800. One wrong digit can send you to a different country’s benefits system.

How to Apply for Carer’s Allowance: Step-by-Step

  1. Get the form. Download the CR1 from gov.ie/carers-allowance or pick one up at a local Intreo office.
  2. Gather documents. Medical report, proof of income, PPS numbers, and bank details.
  3. Complete the form. Read the notes carefully. If you care for more than one person, also fill in form CR2 (CR1 form guide).
  4. Submit online or by post. Online via MyWelfare.ie is fastest. If posting, send to the Longford address and include a cover letter with your PPS number.
  5. Wait for decision. The department aims to process within 8-12 weeks. You can check status on MyWelfare.
Bottom line: Apply as soon as you start providing care—delays can cost you benefit weeks (Family Carers Ireland). Online submission is the quickest route, and keeping copies of everything sent is essential.

Clarity: What’s confirmed, what’s still unclear

Confirmed facts

  • Carer’s Allowance Section phone number is 043 334 0000.
  • LoCall number is 0818 927 770 (same source).
  • Postal address: Ballinalee Road, Longford, N39 E4E0 (MyWelfare).
  • Application form is CR1 (Family Carers Ireland).
  • Northern Ireland uses 0800 587 0912 (Carers NI).

What’s unclear

  • Exact phone wait times are not published.
  • Whether the LoCall number is free from mobiles is not confirmed.
  • Direct email contact is not available on official sites.
  • Current weekly rate is not consistently published across all sources.

Expert Perspectives

“When contacting 0818 927999, please choose option 5 to speak to the Carer’s Allowance Section.”

— gov.ie – Department of Social Protection

“If you have a question about this topic you can contact the Citizens Information Phone Service on 0818 07 4000.”

— citizensinformation.ie

Note: The first quote references a different number (0818 927999) found on gov.ie, which may be an updated LoCall number. Always check the official site for the most current contact details.

For carers in Ireland, the path to the right desk is clear once you ignore the UK numbers that dominate search results. The confirmed phone number (043 334 0000), the LoCall alternative (0818 927 770), and the online portal mywelfare.ie give you three reliable ways to connect. Mixing up the 0800 prefix will land you in Northern Ireland’s system, so double-check the prefix. Your best move: save the Longford number and apply online to skip the phone queue.

Additional sources

gov.uk, gov.uk, assets.publishing.service.gov.uk, facebook.com, facebook.com, familycarers.ie

If you need support with your application, you can find the official Carers Allowance contact numbers for both the UK and Ireland on Dublin Observer.

Don't miss these

Frequently asked questions

What is the carer’s allowance phone number for Northern Ireland?

The Northern Ireland Carer’s Allowance number is 0800 587 0912 (Carers NI). The service is run by the Disability and Carers Service, separate from the Republic of Ireland.

Can I email the Carer’s Allowance Section?

No direct email is published. Use the contact form on MyWelfare.ie or call the phone numbers above.

What documents do I need to apply for Carer’s Allowance?

You need the CR1 form, a medical report signed by the care recipient’s doctor, proof of income, and PPS numbers for both parties (Family Carers Ireland).

Is the 0818 number free from mobile phones?

LoCall numbers (0818) cost the same as a local call from a landline. Mobile charges vary by network; check with your provider for exact costs.

What should I do if I mistakenly call a UK number?

Hang up and dial the correct Irish number (043 334 0000 or 0818 927 770). UK numbers are not toll-free from Ireland and you may incur international charges.

How do I check the status of my Carer’s Allowance application?

Log into MyWelfare.ie with your MyGovID account. You can view updates, upload documents, and send messages directly (MyWelfare).

What other benefits can I claim alongside Carer’s Allowance?

You may qualify for the Living Alone Increase, Fuel Allowance, and Half-rate Carer’s Allowance if you also get another social welfare payment. Contact the Carer’s Allowance Section for a full assessment.